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Schaeffer Oil Products & Purchasing FAQ

Where can I find MSDS/TD information?

Material Safety Data Sheets and Technical Data information can be found at http://www.schaefferoil.com/msds.html.

 

How do I get my Web-Scope web-based oil analysis results?

Go to Predictive Maintenance Services

 

How do I buy Schaeffer product?

Use the Rep Locator to find the closest rep to you. Schaeffer depends on the local rep to make recommendations and give personal service to the customer. Contact the sales rep using the Contact form. On the rep's site, you may also find retailers in your area.

 

Why the different grease cap colors?

The grease cap colors represent different grades.

  • Black - #00
  • White - #0
  • Blue - #1
  • Silver - #2
  • Orange - #3

 

How much does shipping cost?

Shipments that are over $375.00 (Minimum Order) are sent prepaid normal delivery to customer's destination in continental United States. For orders under $375.00, freight charges (truck line or UPS) will be added. If it ships by truck line, the customer is charged a flat rate of $50.00. If it ships UPS Ground, the customer is charged the total amount of the UPS charge.

 

Shipping Hazardous Products below minimum order requirements ($375): UPS will accept some hazardous packages for ground delivery service only. There will be an additional charge of $25.00 per container for hazardous shipments over the regular cost of shipping. Pails shipping UPS will incur an additional $8.00 charge per pail. No hazardous product can be shipped by air.

 

Any order invoiced under $80.00 will incur a $10.00 handling charge in addition to freight or UPS charges.

 

How long will it take to receive my product?

Orders will generally arrive within 5-7 days from the time the order is placed depending on the freight carrier and your location. The sales rep can provide you with a tracking number.

 

What if I did not receive all of my order?

  • The sales representative can check for backordered product. If an item is backordered, the product will be shipped as soon as it is available.
  • Check for a shortage as goods are being unloaded. Count the cartons, containers or items, your count should match exactly what is stated on the freight bill. If there is a discrepancy, write an exact description of the shortage on the freight bill before signing for the goods, both on the driver's copy and yours. Whenever possible, state the exact item that is short. The driver must also sign the freight bill indicating he agrees that the shipment is short. This action will alert the freight company to make every effort to locate the missing freight.
  • EXAMPLES:
  • "Received 32 12qrt cases 700 Supreme, 1 12qrt case 700 Supreme short"
  • "Shrink wrap torn, received 14drums, 3 drums short"
  • "Received 1 drum 700, 1 part #950 short"

 

What if my product is damaged?

The product leaves our docks in perfect condition. Sometimes, damage occurs in transit. Before signing the Bill of Lading, carefully check for any visible signs of damage to the cartons, containers, items or pallets. Feel free to unwrap the pallet and inspect the cases inside and on the bottom. A full, detailed description of any damage or suspected damage must be signed/stated on both copies of the freight bill and then refuse those damaged items, or item. (You have the right to refuse partial shipments.) The driver must also sign the freight bill indicating he agrees as to the condition of the freight. Not doing so will leave you responsible for the freight cost damaged or not. In all damaged or short incidences, contact your Schaeffer rep.

 

Will Schaeffer pay for a lift gate at delivery?

Yes, if the request is on the Bill of Lading. Request a lift gate at the time of the order.

 

What if I move to another address?

Product will be delivered to whatever address is on file. Be certain to notify your sales representative of a new delivery address or a new billing address.

 

What are Schaeffer's payment terms?

REGULAR TERM POLICY
1. 3% Cash-With-Order. This is a lucrative discount to the customer for cash-with-order business. Many of our customers take advantage of this discount.
2. 1% 10 Days, Net 30. This means that the customer can take a 1% discount if the invoice is paid within 10 days of the date of invoice.
3. 30 day maximum terms for all accounts. This includes both commercial and farm accounts. Any terms exceeding 30 days are subject to our Crop Dating Policy.

 

Can I pay with a Credit Card?

Yes. MasterCard, American Express or Visa are accepted. We do not accept Discover

 

3% Cash with Order Discount

The Company values cash-with-order (CWO) business. For this reason, our cash policy is designed to reward customers who pay cash when they place their order. To qualify as a cash-with-order transaction, the sales representative MUST receive the funds from the customer before the order is submitted to the Company.

Customers whose transactions qualify as cash-with-order will receive a 3% cash discount.

Transactions that ARE NOT considered cash-with-order:
1. Credit Card Orders
2. Blanket Purchase Orders
3. Wire Transfers

4. Orders less than $375 minimum.

For customers who wish to pay electronically but also would like to receive the CWO discount, customers can use the Reverse ACH Payment method. The customer must complete the Reverse ACH Payment Form OF#1118 and the payment will be deducted from the customer's bank account approximately 2-3 business days after the order is invoiced.

 

Where does the product ship from?

Our manufacturing plant is in St. Louis, MO. Schaeffer Mfg Company also has stocked warehouses throughout the country in Wisconsin, Washington, Texas, California, Idaho, Montana, Ohio and Arkansas.

 

What is moly?

Molybdenum disulfide is the inorganic compound with the formula MoS2. This black crystalline sulfide of molybdenum occurs as the mineral molybdenite. It is the principal ore from which molybdenum metal is extracted.

 

Disclaimers:

  1. Websites linked or listed within this site, which are not owned by Schaeffer Manufacturing, are not monitored by Schaeffer Manufacturing Company and therefore, Schaeffer Manufacturing Company cannot vouch for the accuracy of the content of those linked sites.
  2. Bottom Line case histories document performance of superior quality lubricants in a specific application. It is not a blanket endorsement of any brand of lubricant by the company involved.

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